#1660, 1st Floor, 27th Main Road
Sector 2, HSR Layout, Bengaluru
Karnataka 560102
For grievances related to or caused because of our array of services, please write to the following email ID: investor.complaints@cybrilla.com
All grievances raised to the above email address will be handled within the stipulated timelines in accordance with the SEBI regulations.
| Escalation Matrix | |||||
|---|---|---|---|---|---|
| Levels | Contact Person | Designation | Address | Phone Number | Email Id |
| Level 1 | Sudheendra K | Program Manager | 1660 and 1661, The Millers Autograph 1st Floor 27th Main 2nd Sector HSR Layout, Bengaluru, Karnataka, 560102 | 9566495466 | sudheendra.k@cybrilla.com |
| Level 2 | Satish Perala | Compliance Officer | 1660 and 1661, The Millers Autograph 1st Floor 27th Main 2nd Sector HSR Layout, Bengaluru, Karnataka, 560102 | 9916599187 | satish@cybrilla.com |
| Level 3 | Anchal Jajodia | Director | 1660 and 1661, The Millers Autograph 1st Floor 27th Main 2nd Sector HSR Layout, Bengaluru, Karnataka, 560102 | 9916513401 | anchal.jajodia@cybrilla.com |
| S.No | Received From | Carried Forward from Previous Month | Received during the Month | Total Pending | Resolved | Pending at the end of the Month | Average Resolution Time (in Days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | Nil | Nil | Nil | Nil | Nil | Nil |
| 2 | SEBI (SCORES) | Nil | Nil | Nil | Nil | Nil | Nil |
| 3 | Depositories | Nil | Nil | Nil | Nil | Nil | Nil |
| 4 | Other Sources (if any) | Nil | Nil | Nil | Nil | Nil | Nil |
| 5 | Grand Total | Nil | Nil | Nil | Nil | Nil | Nil |
With reference to a recent Circular dated 31st July 2023, issued by SEBI vide Circular No SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.
Investors may file a dispute through Smart ODR Portal (online dispute resolution portal) in case of non-resolution of grievance by the Cybrilla within the specified timelines
For more information on online resolution of disputes in the Indian Securities Market, investors may refer to the above mentioned SEBI circular